Refund & Cancellation Policy

1. Overview

Dothatshi lets you deposit money into a platform wallet, commit funds to personal contracts, and earn or forfeit based on contract outcomes. This policy covers refunds on wallet deposits, commitment cancellations, forfeit mechanics, appeals, and admin-initiated refunds.

Deposits are processed via UPI bank transfer or our integrated payment gateway, depending on the payment method available to you. Dothatshi does not store card numbers, CVV codes, or banking credentials.

2. Wallet Deposits

Funds deposited into your Dothatshi wallet are credited to your Available Balance and are available for committing immediately.

Deposit refunds are eligible when:

• The payment was successfully charged but funds were not credited to your wallet due to a technical error
• A duplicate transaction was processed
• You request a refund of unspent wallet balance within 7 days of the deposit, provided no portion of that deposit has been committed to a contract

Deposit refunds are not eligible when:

• Funds have already been committed in an active or completed contract
• More than 7 days have passed since the deposit
• The deposit was made as part of a promotional, gifted, or bonus credit

3. Committed Funds

Once funds are committed to a contract, they are locked until the contract resolves. Commitment is the core of Dothatshi. Committing is intentional and binding.

Committed funds will be returned to your Available Balance if:

• A contract is cancelled by the Dothatshi platform or admin before it begins
• A contract cannot be completed due to a verified technical fault on our side
• An admin issues a refund through our admin-initiated refund process following review of an appeal, or under the 90-day refund eligibility window described in section 8
• The contract creator cancels the contract before the official start date
• A Head-to-Head contract results in a Draw (both participants complete). Both contract amounts and platform fees are returned in full
• A contract expires without any participants joining (e.g. no one accepts a Head-to-Head within 48 hours)

Committed funds will not be refunded if:

• You voluntarily withdraw from a contract after committing
• You fail to complete a contract by the stated deadline
• The contract is completed and the outcome is verified, even if unfavourable to you
• Your account is suspended due to a platform policy violation

4. Platform Service Fee

Dothatshi charges a 5% service fee at the time of contract creation. The fee is added on top of your contract amount.

• The platform fee is non-refundable on successful contract completion or forfeit
• The platform fee is refunded on Draw (Head-to-Head only) or contract Expiry
• Mini Contracts are exempt from the platform fee

5. Forfeit Destinations

When you forfeit a contract, your contract amount is directed to the forfeit destination you selected at creation. Forfeited amounts are not returned to you.

Charity and Motivation Boost forfeit destinations are not yet active. All forfeited amounts currently route to the Dothatshi platform community pool. We will notify you when they become available.

The three destinations:

• Charity: a verified charity from our curated list. Forfeited amounts accumulate and are donated in monthly batches.
• Motivation Boost: a cause from our curated list. The motivation of knowing your failure funds something you actively disagree with.
• Platform Pool: your forfeited amount goes into Dothatshi's operating pool. No other user profits from it.

Referee rewards, where applicable, are deducted from the forfeited amount before it reaches the destination. The forfeit destination cannot be changed after contract creation.

6. Referee Rewards

Platform Referees earn a reward when a contract creator forfeits. The reward is 12.5% of the forfeited contract amount (subject to minimum and maximum caps). Referee rewards are deducted from the forfeited amount and credited to the referee's wallet.

Referee rewards are non-reversible once paid.They cannot be clawed back after payout, even if the contract is later appealed, unless an admin determines the verdict was fraudulent. In that case, the referee's account may be suspended and rewards forfeited.

7. Refund Processing

Timelines

Refunds are processed to the original payment method only. For UPI deposits, the refund is sent to the bank account linked to the UPI ID used at the time of deposit. We cannot redirect refunds to a different account or instrument.

The timeline above applies to wallet deposit refunds. For refunds following an appeal or admin review of a contract outcome, see section 8.

8. Appeals and admin-initiated refunds

Every resolved contract has a 48-hour payout review window. During this window, payouts may be held pending review.

If you believe a contract outcome is incorrect, you can file an appeal directly from the contract detail page within 48 hours of resolution, or email support@dothatshi.com. Our team reviews every appeal and contacts you directly. There is no automated payout reversal. Eligible refunds are issued through our admin-initiated refund process within 90 days of the original resolution date.

When an appeal arrives, an admin reviews the original verdict, the proof submitted, and the contract terms before deciding. Eligible refunds land in your wallet's real balance. We tell you the outcome whether or not a refund is issued.

After 48 hours, the in-app appeal button is no longer available. You can still email support@dothatshi.com within 90 days of the resolution date to request a review under the admin-initiated refund process. The 90-day window is the outer eligibility envelope. After 90 days, the contract is final.

9. Unauthorised or incorrect transactions

If you believe a wallet transaction is incorrect or unauthorised (separate from contract outcome appeals), contact us at support@dothatshi.com or submit a support ticket through the Help Centre.

Include your registered email, transaction reference number, amount, and a description of the issue. We acknowledge your request within 48 hours and aim to resolve within 7 business days.

10. Chargebacks

If you initiate a chargeback with your bank or card issuer without first raising the issue with Dothatshi, we reserve the right to suspend your account pending investigation. Use the in-app appeal flow or email support@dothatshi.com first. A chargeback dispute opened directly with your bank removes us from the resolution process, which slows things down for everyone involved.

11. Consumer Rights

This policy operates within the framework of the Consumer Protection Act, 2019 (India) and the guidelines issued by the Reserve Bank of India. Nothing in this policy limits any statutory rights you hold as a consumer under applicable Indian law.

12. Contact

Dothatshi

324/1028, Muniswamy Building, Shrinivas Nilaya, 11th Cross, Bommanahalli Road, Mangammanapalya, Bangalore 560068, Karnataka, India

support@dothatshi.com

dothatshi.com

See also: Privacy Policy | Terms & Conditions